How It Works

Mental health professional at SonderMind
Step 1
Find an in-network provider who meets your needs
Answer a few questions to get matched instantly or browse providers covered by your insurance plan.
Mental health professional at SonderMind
Step 2
Check your insurance coverage
Upload your insurance details to confirm coverage and view your estimated cost before booking. Self-pay is also available with upfront pricing.
Mental health professional at SonderMind
Step 3
Start care with confidence
Book a session that fits your schedule.

Coverage you can count on

94%
In-network with most major commercial plans
50
states + D.C. covered for therapy and psychiatry
200+
insurance plans accepted
$25
average client copay per session
Therapy sessions
Psychiatry services
Virtual and in-person appointments
Messaging and care tools

*Coverage estimates are for informational purposes only. Actual costs vary by plan. Confirm details with your insurance provider.

Loved by our customers

This was my first ever appointment over the phone, or video. I didn’t know what to expect but it went great! Very highly recommend this!!!”

GEORGIA CLIENT

I’ve been looking for a year. This is the first I’ve found that takes my insurance. And you’re in my network!” 

TEXAS CLIENT

“I felt relaxed and at peace knowing I was taking the first step in healing.”

COLORADO CLIENT

Care options at a glance

Compare core features across platforms to see how provider access, matching, and care options differ.

SonderMind
Others
Types of care offered
Therapy and psychiatry, online or in person
Therapy or psychiatry with limited format options
Insurance access
Expert matching or browse the directory to choose your provider
Insurance accepted with select plans
Provider selection
Match Flow guidance or browse the directory to choose your provider
Manual provider search or assigned after intake
Appointment workflow
Sign up and schedule a session in minutes
Request an appointment without real-time availability
Support & tools
Self-care tools (meditation, daily reflections, progress tracking, AI coach)
Tiered subscription model, support and features vary by plan

Your questions, answered

How does insurance work with SonderMind?

SonderMind is designed to make using your health insurance simple. We are in-network with most major insurance plans. When you sign up, we’ll match you with a provider who accepts your insurance, or you can browse a list of providers in-network with that plan.

What insurance does SonderMind accept?

We offer nationwide coverage with most major insurance plans as well as Medicare, Medicare Advantage, and TriCare. We also offer competitive self-pay rates if you aren’t using insurance.

Is mental health care with SonderMind effective?

SonderMind’s approach to measurement-based care is clinically proven to help people see change, faster. Our data shows that clients see results in less than 6 sessions—approximately 2 months.

Can I use my insurance to pay for care?

Yes. SonderMind providers are in-network with most major insurance plans – including HSA, FSA, EAP, Medicare and Medicare Advantage plans. We also offer affordable self-pay rates if you aren't using insurance. Call 844 - THERAPY for more information. Regrettably, SonderMind providers are not currently in-network with Medicaid. For the most up-to-date information, visit sondermind.com/insurance.

What if I don’t have insurance or don’t want to use my insurance?

SonderMind offers self pay rates for individuals who do not have insurance, or prefer not to use their insurance benefits. Due to regulations, we cannot offer self pay rates to clients who have Medicaid as their primary insurance. The exact cost of your care depends on several factors, including the length of the session you agree on with your provider and the type of care.

How much will my appointment cost with SonderMind?

Your out-of-pocket costs for care can vary greatly depending on your individual insurance plan, applicable copays, and deductibles.

We recommend calling your insurance company directly to determine what your out-of-pocket costs will be, specifically for mental health care.

If you are not using insurance, see our self-pay rate tables for therapy and psychiatry.

I am covered under multiple insurances. How do I use more than one insurance policy to pay for care?

SonderMind can bill multiple insurance plans for your care costs. To add insurance policies to your account within the online portal, follow the instructions below. If we need more information, we’ll contact you to make sure we get it right. ‍ 

New to SonderMind? 

  • When filling out the online questionnaire to get started, you can indicate that you will pay with multiple insurances. You can also give us a call. If the insurance plans you'll be using are accepted by SonderMind, we’ll ensure that you’re matched with a provider who takes all of your insurance plans. To learn more about insurance plans we work with, visit sondermind.com/insurance.
  • When initially making your SonderMind account, you’ll be able to enter each of your insurance plans, one at a time. 
  • Once you’ve completed your account, you can always add other insurance plan(s) by navigating to your portal, clicking on the Account page, and selecting the Insurance tab. 

Already seeing a SonderMind provider? 

  • Navigate to your portal and click on the Account page. 
  • On the Account page, select the Insurance tab. 
  • Click “Add New Insurance” and input your information. 
  • We’ll ask you if you want to bill all of your insurances — select “Yes.” 

We may ask you a few follow-up questions to better understand the order in which to bill your insurances. For example, which coverage is your primary insurance versus your secondary.

What is the billing process if I am using multiple insurances?

When using multiple insurances, you will only be charged if there is a remaining balance after we have heard back from all insurances on file. Due to the individual nature of insurance plans, it is the client's responsibility to establish a coordination of benefits with their insurance companies. This usually takes 30-60 days but can depend on your coordination of benefits or processing delays. After your claim has been reviewed and processed, we will bill you for any remaining balance from your session. You will receive an invoice 3 days before the scheduled charge.

What insurance networks are accepted for psychiatry?

Our psychiatry providers are currently in-network with nearly 90% of the major insurance carriers in each area we service. They are also in-network with various Medicare FFS and Medicare Advantage plans. See all of our insurance partners by location.

If I’m using my insurance, why do you need my credit card information?

Sometimes insurance benefits don’t cover the full cost of a session. Every insurance plan varies, and depending on your plan, you could be responsible for certain fees like copays, coinsurance, and deductibles. It’s important to check with your insurance company directly to understand your plan and coverage. The best way to avoid any surprises is to call the number on your insurance card before your first appointment, or if you are changing health plans. Be sure to ask about mental and behavioral health benefits, as those can differ from other medical benefits. ‍ We also need your credit card information in case you miss an appointment. If your appointment is not canceled or rescheduled at least 24 hours prior to the original appointment date and time, you may be charged a no-show fee. These fees can be up to the full cost of the appointment. To avoid no-show fees, be sure to cancel or reschedule your appointments at least 24 hours in advance. You can cancel or reschedule appointments directly with your provider.