SonderMind Therapy Client Hub FAQs

How do I find a SonderMind Therapist? 

After answering a few questions, online or over the phone, we use proven insights to find the best clinical match for your needs. We'll also take into account any preferences or criteria you request, like gender or cultural similarities. We do the work of finding the ideal provider for you. Click here to get started.

What should I expect at my first therapy appointment? 

The first therapy appointment is typically longer than follow-up appointments so your therapist can get to know more about you. You’ll cover things like your background and reasons for coming in, as well as what to expect and how your therapist will conduct sessions. We've put together a handy Q&A for your reference when preparing for your first therapy session.

What insurance networks are accepted for therapy?

Our therapists are currently in-network with nearly 90% of the major insurance carriers in each area we service. They are also in-network with various EAPs, Medicare FFS and Medicare Advantage plans. See all of our insurance partners by location.

How much will an appointment cost for talk therapy?

Your out-of-pocket costs for care can vary greatly depending on your individual insurance plan, applicable copays, and deductibles. We recommend calling your health plan directly to determine what your out-of-pocket costs will be for mental health care. If you aren't using insurance, learn more about self-pay rates here. 

What do I do if my therapist has not joined a scheduled session?

If your therapist has not joined a scheduled session we recommend contacting them directly using the messaging application in your account or the contact information listed in their profile. If you are unable to connect with them after 15 minutes please contact us for further assistance.