Add or Update Insurance in the SonderMind Portal

Add Insurance

1. Navigate to the Account section of your portal and click on the Insurance tab

2. Select Add Insurance or Add EAP depending on the insurance you would like to add to your account

3. Select the state where you will be attending sessions

   a. Your insurance card may have a different state listed and that is okay! SonderMind submits all claims      based on your location, your local insurance office will transfer the claim as needed to ensure it is processed  correctly

4. Select your Insurance Provider

5. Add a Group Number and Member ID Number

  a. Not all plans have a Group Number, if your card does not have one, select the checkbox

6. Add images of the front and back of your insurance card

   a. If you don’t have a physical copy, adding a screenshot from your insurance portal will work as well 

7. Add Policy Holder information and select Save

8. If you see an error, review all information to confirm accuracy and select Save once more

You may see a message regarding your insurance needing review, there is nothing to worry about.  Our Billing team will manually review your insurance and reach out to you directly with any questions

9. If you are replacing your existing insurance, select Yes to remove previous insurance policies from your account

10. If you are adding secondary insurance select No to use multiple insurances in your account

Add an EAP

1. Select the state where you will be attending sessions
2. Select the name of your EAP provider
3. Add the Authorization number your EAP has provided you
4. Select the start and end dates your EAP will be active
5. Provide the number of sessions your EAP has authorized

Delete Insurance

1. Select the trashcan icon next to the insurance you would like to delete, once selected it will highlight in red.
2. To continue, select the icon a second time