Privacy Policy

Privacy Policy

Last Updated October 2023

Overview

SonderMind Inc. and its related companies (“SonderMind” or “we” or “us”) operates the https://www.sondermind.com/ website (the “Website”) and the SonderMind mobile applications, including but not limited to SonderMind Video Telehealth and Messaging (all hereinafter collectively, "Sites"). This privacy policy (this “Policy”) describes the policies and procedures regarding our collection, use, and sharing of the information we collect through the Sites.

How and Why We Use the Data We Collect

We collect several different types of information that can directly or indirectly identify an individual (“Personal Data”) for various purposes, including to provide our services and to improve this Site. In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.

Tracking Cookies Data. It helps us see what people like and don’t like on our site.

We use cookies and similar tracking technologies to track the activity on our Site so that we can better understand our users and provide tailored services. Cookies are files with a small amount of data which may include a unique device identifier. Cookies are sent to your browser from a website and stored on your device. Note that cookies may allow third parties to track your activity over time and across different websites. We also use other tracking technologies such as beacons, tags and scripts to collect and track information and to improve and analyze our products and services, including this Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Usage Data. It helps us make sure everything works on your devices.

We may also collect information on how our Site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data which allows us to build and maintain our services with user feedback. We may randomly record how you interact with our Sites, but your personal information will always be suppressed and invisible in a recording. We use Usage Data to monitor our networks and the visitors to our Websites, detect and prevent fraud and other illegal activity, and understand how users interact with our Website so that we can make improvements to, or fix errors on our Website and services.

Account and Service Registration Data. It allows us to contact you about services and match you with a therapist who accepts your insurance.

While using our products and services, including this Site, we may ask you to provide us with certain information that can be used to contact you or understand how we can best provide you with services (“Account and Service Data”). Account and Service Data may include, but is not limited to, your name, email address, and telephone number. Additionally, when you create an account with SonderMind, we collect information directly from you, such as credit card information and details about your insurance. We may use Account and Service Data to contact you with newsletters, marketing or promotional materials and other information that may be helpful to you. You may opt out of receiving any, or all, of these communications from us. All you have to do is hit the unsubscribe link or the instructions provided in any communication we send. Note: You are unable to unsubscribe from service messages regarding your account, updates from your provider, and updates to this Site.

Service and Support Data. It allows us to provide you with services and respond to your feedback.

While using our services, we will collect any information you choose to provide to us, including via a chat feature (“Service and Support Data”). Data may include, but is not limited to, audio data, electronic communications regarding your account or payments, and any communications to our customer support team. We use Service and Support Data to provide you with services and act upon your feedback or issues.

Health Data. It allows your therapist to access necessary information to provide treatment, and it allows us to render appropriate billing & operational services.  

For information about how we collect and process your health information, see our Notice of Privacy Practices.
 

Disclosure to Third Parties

We may need to disclose your information to third parties for various reasons.

Disclosures for Legal Purposes. Under certain circumstances, SonderMind may disclose your Personal Data if required to do so by law or in response to subpoenas, warrants, court orders, or other legal processes. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the provision of services by a third party intermediary.

Service Providers. We may employ third party companies and individuals to facilitate our services, perform Site-related services or assist us in analyzing how our Site is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Any information collected by a third-party service is subject to the privacy policies of the third-party service provider.

Links to Third Party Websites and Platforms. Our Site may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Our Site may also contain links or buttons to enable you to share or post content on third-party social media platforms. The privacy policy of such social media platforms will apply to any content you share or post, and SonderMind is not responsible for the privacy practices of such third-party platforms.

Business Transaction. If SonderMind is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will make reasonable efforts to provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Other Disclosures with Your Consent. We may share your information with other unaffiliated third parties who are not described elsewhere in this Policy and will always ask for your permission before we do so.

The Security of Your Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data and other sensitive information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below.

In the event that we are required by law to inform you of a breach to your Personal Data we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
 

Your Privacy Rights

You, and you alone, own your privacy. We want you to understand your rights, and feel empowered to exercise them.

Opting-Out of Communications. Our newsletters, promotional emails, and promotional text messages include instructions for opting out of receiving further communications. You may also opt out of marketing communications by contacting us via the “Contact Us” section below. Please note that even if you opt out of receiving marketing communications, we may still communicate with you regarding non-marketing-related matters, such as appointment reminders, notifications and information relating to your account, and other transactional messages.

Updating Your Personal Data or Cancelling your SonderMind account. If you have signed up for an account with SonderMind, you may review and update the Personal Data associated with your account by signing in to your client portal. If you want us to disable your account at any time, just contact us. We may ask you to verify your identity and to provide other details before we disable your account or delete any information.  

Access Your Personal Data. You may request access to your Personal Data by contacting us at [email protected]. If required by law, upon request, we will grant you reasonable access to the Personal Data that we have about you. In some circumstances, we may also be required to grant you access to your Personal Data in a portable format. Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the date of your last therapy session, or the email address we have on file. We may also ask you to provide a signed declaration confirming your identity.

Delete Your Personal Data. You may request that we delete your Personal Data from our Sites by contacting us at [email protected].  If required by law we will grant a request to delete information, but in many situations we must keep your Personal Data to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes. Note that, as required by law, we may require you to prove your identity.  We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the date of your last therapy session, or the email address we have on file. We may also ask you to provide a signed declaration confirming your identity.

Children’s Privacy. This Policy addresses SonderMind’s procedures for handling the personal information of customers in the U.S. who are at least 13 years old. We do not seek to, nor do we knowingly collect, information from anyone under the age of 13 (“Child” or “Children”). If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us at the email address described below.
 

Other Things to Know

Retention of Data. We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Changes to our Privacy Policy. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated and Effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact Us

We welcome your comments or questions about this Policy by emailing us at [email protected].