Get support

Cost depends on your insurance plan, including your copay, deductible, and coverage. View your estimated cost after adding your insurance in your SonderMind Client Portal.

For self-pay, session rates vary based on provider specialty, session length, and location. You’ll see your session cost before booking. 

Charges may include your copay, deductible, self-pay session fee, or missed session fee. If you have questions about a charge, review your Explanation of Benefits (EOB) from your insurance provider first. If something still doesn’t look right, contact support.

Insurance providers can take up to 45 days to process a claim. After your insurance finalizes the review, you may receive a bill for any remaining copay, deductible, or coinsurance balance.

Log in to your SonderMind Client Portal and go to your Account settings. From there, you can update your personal information, insurance, or payment method.

If you'd like to switch providers, follow these steps:

1. Log in to your SonderMind Client Portal.
2. Go to Care to view your care team.
3. Archive your current provider or add a new provider to your team.
4. Use the Provider Directory to browse providers or get rematched.

If you're unable to log in, try these steps:

1. Confirm you're using the correct email and password.
2. Reset your password if needed.
3. Clear your browser cache or try another browser or device.

If you're having trouble connecting to your video session, try these steps:

1. Refresh your browser.
2. Check your internet connection.
3. Confirm camera and microphone permissions.
4. Try another supported browser.
5. Restart your device.

Submit a request through the support form in your SonderMind Client Portal. A Care Coordinator will help you close your account and answer any remaining questions.

Submit a request with your session date and reason. The review considers billing status, cancellation timing, and charge type.

Providers can find support for claims, credentialing, referrals, billing, payouts, and account updates in the Provider Portal. You can also visit the Provider FAQ for additional guidance.